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Shipping Policy


Shipping Policy

Purchases are shipped from our own warehouses. Our endeavour is to make the products reach you within 7 business days from receipt of payment. Order deliveries will be made by our own staff or third party courier or logistics companies usually between 9am – 5pm Monday – Saturday. Products will need to be signed for upon delivery and acknowledgement shall be the conclusive evidence that the Products are delivered. We take no responsibility for acknowledgement signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. We are not responsible for damage of products after delivery. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package and email us the details of order via email to support@wacoalindia.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you within 7 days of receipt of product. Title and risk of loss for all products ordered by you shall pass on to you upon Wacoal’s shipment to the shipping carrier.

Any query related to short quantity shipment/shipment tampered/ Product damage or any other issue related to shipment delivered should be raised within 48 hours from the time of Delivery. Any query raised after the TAT wont be resolved.

Delivery Charges

The Shipping of the products will be free for prepaid order & INR 49 chargeable for cash on delivery payment & payments can be made through debit card/credit card/Internet banking.Wacoal will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts Wacoal reserves the right to cancel the order(s) at its discretion and in store credit shall be given to the customer.