WHAT PAYMENT METHODS CAN I USE?
Wacoalindia.com accepts the following methods of payment for purchases:
Credit cards / Debit cards accepted:
- American Express
Other forms of payment:
- Net Banking
- Cash on Delivery
- Wacoal gift card
Examples of forms of payment we do not accept include:
- Personal checks
- Money orders
WHEN WILL MY ORDER ARRIVE AND WHAT DOES IT COST TO SHIP MY ORDER?
You can track your order at any time online via our Track My Order page. You will need to provide your email address and order number.
Shipping is free
Delivery timelines* 2-10 Business Days**
*Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.
** Orders received at our fulfillment center before 12:00 PM IST should ship that same day; orders received after 12:00 PM IST should ship the next Business Day.
DO YOU SHIP OUTSIDE INDIA?
We ship merchandise ordered on Wacoalindia.com to all Indian states, Union Territories. We currently do not ship internationally.
DO YOU SHIP ORDERS TO MULTIPLE ADDRESSES?
We currently do not ship orders to multiple addresses.
WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT SIZE OR COLOR AFTER MY ORDER IS PLACED?
Once an order is placed at Wacoalindia.com, you cannot make changes. For assistance please contact our Customer Service Representatives at support@Wacoalindia.com
WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE PURCHASE?
Returns and exchanges must be made within the guidelines in our Return Policy. Please visit Terms & Conditions page for more info.
HOW DO I CREATE A RETURN REQUEST?
You can create a Return Request by following simple steps
For Registered Users:
- Login to your Wacoal Account
- You will find a welcome button the top right hand corner – Go to My Orders
- You will get the list of the products you have ordered with the options - View/Return/Reorder
- Click on Return – Fill in the details and Submit.
For Guest Users:
- Go to Contact us Tab
- Select the Subject Return or Refund
- Fill in the details and Submit.
HOW AND WHERE DO I APPLY A COUPON ON MY ORDER?
You can apply a coupon on cart page before placing the order, under Discount code on your right hand side.
Your coupon will not be valid if you use it at the checkout page under Gift Voucher.
Coupon code need to put before order placement.
WHAT SHOULD I DO IF MY PAYMENT FAILS?
Please retry making the payment after ensuring that the information entered is accurate. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?
Customer satisfaction is our goal at Wacoalindia.com. Please contact our customer service representatives at support@Wacoalindia.com for assistance.
WILL MY ORDER BE TAXED?
We do not charge Sales tax over and above the price offered on Wacoalindia.com; offered prices are inclusive of all taxes.
CAN I SEE A RECORD OF MY TRANSACTIONS WITH Wacoalindia.com?
You must be a registered account holder on Wacoalindia.com to access your order history. Order history displayed in your online account includes all your online purchases, but only those purchases made after establishing an account.
WHY SHOULD I CREATE A Wacoalindia.com ACCOUNT?
Creating an account on Wacoalindia.com can maximize your shopping experience and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register an account. Examples of just some of those great benefits include: the ability to store payment, billing and shipping information for faster and easier checkout; the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage a list of Favorites; and tracking your order history.
WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?
If you have forgotten your Wacoalindia.com account password, please click on the Forgot Password link during the sign-in process. You will be instructed to reset your password via email, or by answering one or more security questions. If you choose to submit your email address, we will send you email containing a link to our site which you can follow to create a new password. You may also contact a customer service representative at support@Wacoalindia.com.